Frequently Asked Questions

Online Orders:

1. How can I place an order online?
To place an order online, simply browse our website, select the desired fabrics, and add them to your cart. Then, proceed to the checkout page and follow the prompts to provide shipping details and complete the payment process.

2. Do you have a minimum order requirement for online purchases?
We do not have a minimum order requirement for online purchases. You can order as little or as much fabric as you need.

3. What payment methods do you accept for online orders?
We accept various payment methods, including major credit cards (Visa, MasterCard, and American Express), debit cards, and credit cards. Our payment gateway is secure and ensures the protection of your financial information.

4. How can I track the status of my online order?
Once your order is confirmed and processed, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the shipping carrier's website.

5. What shipping options are available for online orders?
We offer several shipping options, Courier guy, Msr delivery, Customer collection, and Own transportation. The available options and associated costs will be displayed during the checkout process.

6. Can I make changes to my online order after it has been placed?
Unfortunately, we are unable to make changes to an order once it has been placed. This includes modifying the fabric selection, shipping address, or payment details. We advise reviewing your order carefully before completing the purchase.

7. What should I do if I encounter any issues during the online ordering process?
If you experience any issues or need assistance while placing an online order, please reach out to our customer support team via email or phone. We will be happy to help you navigate through any difficulties.

8. Are there any discounts or promotions available for online orders?
We occasionally offer discounts and promotions for online orders. Keep an eye on our website and subscribe to our newsletter to stay updated on any ongoing offers or special deals.

Product and Stock:

1. How do I find information about the fabrics you offer?
Our website provides detailed information about each fabric, including meters, and available colours or patterns. You can explore our fabric catalogue or use the search function to find specific fabrics.

2. Can I request fabric samples before making a purchase?
Yes, we offer fabric samples upon request. Simply login to Basic Fabrics and place an order or contact our customer support team, and they will guide you through the process of requesting samples.

3. What is the availability of your fabrics? Are they in stock?
Our website displays real-time stock information for each fabric. If a fabric is listed as available, it means it is currently in stock. In rare cases, if a fabric becomes temporarily out of stock, we will update the information accordingly.

4. Are the colours of the fabrics displayed accurately on the website?
We strive to represent the colours of our fabrics as accurately as possible. However, please note that due to variations in monitors and screen settings, there may be slight differences in colour perception. We recommend requesting fabric samples for accurate colour matching.

5. Can I order custom quantities or sizes of fabrics?
Depending on the fabric, custom quantities or sizes may be available. Please contact our customer support team to inquire about custom orders, and they will provide you with further guidance.

6. Do you offer wholesale pricing for bulk orders?
Yes, we offer wholesale pricing for bulk orders. If you are interested in purchasing fabrics in larger quantities, please reach out to our customer support team or check our wholesale pricing information on our website.

7. Are there any restrictions on the usage or care instructions for the fabrics?
Each fabric may have specific usage recommendations and care instructions. These details can be found on the individual product pages or on the fabric labels once you receive the fabric. It is important to follow the recommended care instructions to ensure the longevity and quality of the fabric.

8. Can I inquire about specific fabrics or request sourcing for unique requirements?
Absolutely! If you have specific fabric inquiries or require sourcing for unique requirements, please contact our customer support team. We will do our best to assist you in finding the right fabric or sourcing options that meet your needs.

Returns and Exchanges:

1. What is your return policy for fabric purchases?
Our return policy allows for returns within 14 days from the date of delivery. The fabric must be in its original, unused condition with all tags and labels intact.

2. Can I return or exchange fabric if I change my mind or it doesn't meet my expectations?
Yes, you can return or exchange fabric if it doesn't meet your expectations or if you change your mind. Please review our return policy for specific instructions and any applicable restocking fees, if applicable.

3. Are there any restrictions on returning cut fabric or customized orders?
Cut fabric and customized orders are generally not eligible for return unless there is a defect or error on our part. We recommend ordering fabric samples or contacting our customer support team for assistance before making a final decision on customized orders.

4. What should I do if I receive damaged or incorrect fabric in my order?
If you receive damaged or incorrect fabric in your order, please contact our customer support team immediately. We will work with you to resolve the issue promptly and arrange for a return, exchange, or refund as necessary.

5. How long do I have to initiate a return or exchange?
You have 14 days from the date of delivery to initiate a return or exchange. Please refer to our return policy for specific details on the timeframe and any applicable conditions.

6. Are there any return shipping costs or restocking fees?
Return shipping costs and restocking fees, if applicable, may vary depending on the circumstances and the specific terms of our return policy. Please review our return policy for detailed information on any associated costs.

7. What is the process for requesting a return or exchange?
To request a return or exchange, please contact our customer support team. They will guide you through the process, provide you with the necessary instructions, and address any additional questions or concerns you may have.

8. Can I cancel my order before it is shipped for a full refund?
Yes, you can cancel your order before it is shipped for a full refund. Please contact our customer support team as soon as possible if you wish to cancel your order. Once the order has been shipped, our regular return policy will apply.

Please note that the answers provided above are general guidelines and may vary depending on the specific policies and procedures of the fabric supplier. It is always recommended to review the supplier's website or contact their customer support directly for the most accurate and up-to-date information regarding online orders, product availability, and returns/exchanges.